BrightHeight Solutions presents a Contributed Paper at SAS Global Forum 2012

BrightHeight presents a paper “Automation of Paper-Based Medical Surveys Using the SAS® BI Platform – Custom Web Forms for Real-Time Analysis” at SAS Global Forum 2012. The presentation takes place on Tuesday, April 24^th at 1:30pm in Oceanic 1. We welcome your questions and comments and look forward to seeing you there. Below is an abstract of the paper:

Maine Medical Center has traditionally relied on paper-based surveying and inspections in order to determine the level of patient satisfaction and safety on a regular basis. The ability to generate substantial business intelligence using paper surveys was both labor-intensive and proved difficult to convey the results to the hospital community. The Center for Performance Improvement – BI Competency Center worked to bridge this gap by developing custom web forms using the SAS BI platform. These forms have eliminated most paper surveying and resulted in ease of data entry, instantaneous feedback as well as real-time reporting, and dashboards to assist in efforts for continuous improvement at Maine Medical Center.